Orders placed before 1pm CST M-F will ship same day. Orders placed on Friday past 1pm CST will ship Monday. Weekends and Holidays are excluded from processing and shipping times, so please account for non-business days when selecting your shipping method.
Orders are processed immediately during business hours. We typically get all order out within a 24 hour window, and try our hardest to do so! You will get an email with your tracking information once your order has been processed. We ship with USPS and UPS depending on the weight of your package, and the destination. Please make sure to watch for your package as we are not liable for any packages confirmed delivered by our shipping carriers.
We gladly ship to any of our locations for free of charge. Please follow the above shipping standards in regards to our cut off times. We ask that you allow 48 hours from processing time to pick up your order! Example: If you order on a Saturday, your order will not process until Monday, and will not be available for pick up in our store until Wednesday. If you have any questions regarding our turn around time please give us a call before ordering 214-222-2998.
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Canadian Customers: If your order is shipping from our U.S. warehouse, it will ship via USPS. Once your package has arrived at the Canadian border, it will immediately be handed over to Canada Post who will then be responsible for final mile delivery. You can then take your same USPS tracking number and input it into the Canada Post website for more thorough updates on the status of your order.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your orderclick here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
You should receive a shipping confirmation email within three working days ( Monday to Friday ) of placing your order. If you haven't seen one within two working days, please check your spam folder. Not there? Please send us a message, citing your order number, and we'll give you an update.
Sometimes when an order is being shipped by USPS, it can seem to get stuck somewhere—the tracking will just stop updating. While a delay of 3 days is normal, you may want to contact the postal carrier if a delay lasts longer than that. It may be that they are having trouble with your address, or need you to schedule a redelivery.
Customers can receive only part of an order for several reasons. The most common is weight. If you've ordered a bunch of things but only half came, it may be that the order was too heavy to be packed into one parcel. In this case, you can contact us and we'll send you tracking information for the additional parcels.
If only one piece is missing, it may have gone out of stock. If you get in touch, we should be able to send you a refund immediately.
Another possible explanation is that we forgot to send you something! Oops! This is most likely to happen if you ordered two of something. Let us know, and we'll get that missing piece sent as soon as possible.
All of our shipments includetracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
All return request must be received within 14 days of the original shipment date.
All returns must be approved via the form above.
All item(s) must be returned to us in their original condition. Unworn, unwashed, smoke-free and with tags still attached
Shoes must be returned with their original packaging.
Original shipping fees are non-refundable and return shipping is the responsibility of the customer.
Any item(s) sent back to us that are not in compliance with our return policy will be shipped back to the customer.
Item(s) purchased with any form of discount code are valid for exchange only or store credit. We cannot issue a refund for these items.
You can return your item(s) to any one of our Runway Seven locations, and a store representative will assist you with your return.
The following items are FINAL SALE:
All Items in the Last Ones Left and SALE categories
Item(s) purchased during a temporary sale are exchange only! We can not issue a refund for anything purchased with a discount code, coupon or during a brief promotion such as 20% Off, BOGO 25% Off, FALL10, etc.
Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes.
Damages must be reported to us before wearing the garment. Tags must still be attached.
All reports must be made within three days of receiving your garment. If the report is made within three days of receiving, we will cover return shipping and offer to replace if we have the item available or we will issue a refund for the purchase.
Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area. Please include your name and order number.
Due to a limited quantity of inventory, we do not offer direct exchanges. If you would like to exchange your item for a different size, you will need to complete the return form above, and we will process your return. Once your return has been approved and we have received your return you will then be issued store credit for the returned item in which you may use to purchase a new size.
We cannot guarantee the item you are trying to exchange for will still be available when the return reaches our department.
If you have any questions regarding our return policy, feel free to email us at email@example.com! If you would like to call us our phone number is 214-222-2998. Thank you from the Runway Seven Warehouse Team!
We can offer a return or exchange if you request one within 14 days from the day you get your pieces. We go by the day the parcel was marked delivered by the postal carrier. This request must be made by email, through our contact form here.
Once you have made a request, you have a further 5 days to get your pieces back to the warehouse. If your pieces arrive to us more than 14 days after your first return request is made, we may not be able to provide you with a refund or Runway Seven credit.
No. Please contact us prior to sending your return, as the return address will be different depending on where you are located. Returns that are sent before contacting us may be rejected. If a return is rejected, we will charge you a shipping fee to have the pieces sent back to you.
Yes, you are responsible for all return shipping costs. You can use our Returns Manager form and generate a pre-paid label for you to use in sending the items back to us. We will deduct the cost of the label from your return.
If you would like to forgo the pre-paid label, you can use the self-ship option on the form and instructions will be sent with where and how to send the item in. We recommend that you send your return parcel with a tracking because Runway Seven will not be responsible for lost returns.
If you live near a store, you can return all full-price, qualifing purchases in your local store.
A full refund will be provided to the original payment method after we have received, inspected and confirmed that the returned items were in their original condition. The sooner we receive your item, the sooner we can process your return. It takes 1-2 working days (Monday to Friday) for us to process your return once we have received it.
If your return parcel has been marked delivered and you'd like your refund or credit to be expedited, feel free to send us a quick message. We'd be happy to help!
It happens to the best of us—a mistyped address, an incorrect quantity. If a change needs to be made to an address, contact us and we'll be able to change it as long as it hasn't been sent already.
If you need to change the quantity, color, size of anything in your order, or you want to add or remove things from your order, please place a new order with all the pieces you want and then contact us to entirely cancel your original order. We can only cancel your order if you ask us to within 4 hours of the order being made.
We accept most cancellation requests made within 4 hours of order placement for pieces not discounted (list price discounts or discount codes). Just send us a message and cite the order number. Unfortunately, we cannot offer cancellations if requests are made beyond this time frame.